Reference · PDF
Supplier agreement · approved.pdf
Sample document
Supplier agreement · approved
2. Delivery and receipt
The Supplier will deliver each accepted order within ten business days after written confirmation.
3. Delay notice
A delay notice must identify the affected order, expected recovery date and responsible contact.
4. Record retention
| Record | Minimum period |
|---|---|
| Delivery evidence | 30 days |
| Deviation correspondence | 2 years |
5. Operational contact
Escalations are accepted Monday to Friday between 08:00 and 18:00 CET.